Which term refers to the persons who affect or are affected by the establishment, including owners, managers, supervisors, employees and customers?

• A. Stakeholder
• B. staff position
• C. Standard Operating Procedures (SOPs)
• D. Standards

Answer: (A)

Understanding who qualifies as stakeholders in a hospitality operation.

A stakeholder is any person or group that can affect or be affected by the business’s decisions and performance. In a restaurant, this includes internal ones like owners, managers, supervisors, and employees, who influence how the operation runs; and external ones like customers, who experience the service and can impact reputation and revenue. Recognizing this broad set helps managers consider how actions impact people across the organization and its surroundings, guiding more balanced decisions.

The other terms describe things rather than people: a staff position is a job role, Standard Operating Procedures are documented task steps, and Standards are expected levels of quality or behavior. These do not capture the wide network of people whose interests are tied to the operation.