Which term refers to an employee who, in addition to regular tasks, trains new employees, answers work-related questions, and performs other functions assigned by managers?

• A. Self-actualization
• B. Social security
• C. Shift leader
• D. Staffing

Answer: (C)

This question asks which on-shift role trains new employees, answers work-related questions, and handles other tasks assigned by managers. A shift leader fits this description because they act as a training resource and point of contact for teammates while still performing their regular duties and stepping in with manager-directed responsibilities during the shift. The other terms don’t describe a role on the floor: self-actualization is a psychological concept about personal growth, social security is a government program, and staffing refers to the process of hiring and scheduling rather than an individual who trains and assists coworkers.