Which term refers to a team of employees from different departments who consider problems that impact their areas and the operation as a whole?

• A. Delegation
• B. Cross-training
• C. Cross-functional teams
• D. Debrief meeting

Answer: (C)

Cross-functional teams bring together employees from different departments to examine problems that affect their areas and the operation as a whole. This setup works well in hospitality because it combines perspectives from front-of-house, kitchen, maintenance, marketing, finance, and more, so solutions address multiple parts of the business. The diverse input helps uncover issues that a single department might miss and builds shared ownership of improvements, making changes easier to implement and more likely to succeed. Delegation is simply passing tasks along, cross-training focuses on learning other roles, and a debrief meeting is a post-event review—none naturally centers on collaborative problem-solving across multiple departments to improve the entire operation.