Which term refers to a goal that is set at the second highest level in the operation?

• A. Cross-functional teams
• B. Departmental (team) goal
• C. Core values
• D. Crew Schedule

Answer: (B)

Understanding how goals are arranged in an operation helps you see why this term fits best. In a typical goal hierarchy, the broad, organization-wide aims sit at the top, and the next level down consists of departmental (team) goals that translate those broad aims into specific targets for each department. So the term that refers to a goal set at the second highest level is departmental (team) goal. It guides what a department must achieve to support the overall strategy and coordinates actions and resources within that area. Cross-functional teams are structures, not goal levels; core values are guiding beliefs, not objectives; a crew schedule is an staffing plan, not a goal.