Which term refers to a meeting to consider and resolve one or more problems and decide actions?

• A. Problem Solving
• B. Problem-Solving Meeting
• C. Positive Discipline
• D. Progressive Discipline

Answer: (B)

Focus on a meeting designed to address issues directly. A problem-solving meeting is set up specifically to consider one or more problems, work toward resolutions, and decide concrete actions to take. It’s about gathering the right people, defining the problem clearly, exploring options, and assigning owners and deadlines for follow-up.

This isn’t just the process of solving problems, which could occur without a formal meeting, and it isn’t about discipline policies. Positive discipline refers to addressing behavior with constructive steps, and progressive discipline is a policy progression for sanctions. In hospitality, you’d use a problem-solving meeting to tackle issues like guest complaints, service bottlenecks, or supply gaps, then agree on actions and responsibilities.