Which term refers to a plan of action or policy designed to achieve a goal?

• A. Standards
• B. Standard Operating Procedures (SOPs)
• C. Stakeholder
• D. Strategy

Answer: (D)

Strategy is a plan of action or policy designed to achieve a goal. It provides the overall direction and priorities, outlining how resources, capabilities, and activities will be coordinated to reach objectives over a period of time. In hospitality, this might mean choosing to focus on guest experience, staff training, menu development, and targeted marketing to boost repeat visits, all aligned toward a common goal. Standards specify the expected level of performance, SOPs give the exact steps to perform tasks, and stakeholders are the people or groups affected by the plan. So strategy best captures the idea of a planned approach aimed at achieving a specific outcome.