Which term means the way in which a person responds when he or she receives a message?

• A. External communication
• B. Facilitator
• C. Feedback
• D. Evacuation

Answer: (C)

The main idea here is feedback. Feedback is the response a person gives after receiving a message, showing whether the message was understood, needs clarification, or triggers a follow-up. It can be verbal, like asking a question or saying “I understand,” or nonverbal, such as nodding or a puzzled look. When you receive feedback, you can adjust your message or the interaction to improve understanding and service.

External communication refers to sending messages outward, not the receiver’s response. A facilitator is someone who guides a process, not the response itself. Evacuation is unrelated to communication.