Which term means how things are normally done?

• A. Standard Operating Procedures (SOPs)
• B. Status quo
• C. Standards
• D. Stakeholder

Answer: (B)

The thing being tested is understanding what the term status quo means in practice. Status quo refers to the current state of affairs—the way things are normally done at the moment, including established routines and practices that people follow on a day-to-day basis. In a hospitality setting, recognizing the status quo helps you see what procedures are already in place and how operations typically run before any change is introduced.

This differs from other terms. Standard Operating Procedures are the written, step-by-step instructions for performing specific tasks, outlining how things should be done regardless of what is currently happening. Standards are the required levels of quality or performance that must be met. Stakeholders are the people or groups with an interest in the operation. So, the phrase that best captures the idea of “how things are normally done” is the status quo.