Which term is described as a small group of employees who manage daily issues within their functional team with minimal supervision?

• A. Self-actualization
• B. Self-directed team
• C. Social needs
• D. Staffing

Answer: (B)

A self-directed team is a small group empowered to handle day-to-day issues within their functional area with minimal supervision. This setup gives the team authority to plan, assign tasks, solve problems, and monitor performance on their own, which speeds up decision-making and builds ownership of the results. In hospitality, such teams can quickly address guest service or operational hiccups without waiting for a manager, improving efficiency and consistency.

The other terms refer to personal motivation or HR processes, not how a team operates. Self-actualization and social needs describe levels of Maslow’s hierarchy, focusing on individual motivation, not team structure. Staffing is about determining headcount and recruitment, not empowering a team to manage its daily work.