Which term is a series of steps to resolve a problem?

• A. Arbitration
• B. Agenda
• C. Anniversary date
• D. Action plan

Answer: (D)

A structured sequence of steps to resolve a problem is an action plan. It lays out the tasks needed, who will do each task, and the timeline for completion, turning a vague issue into a concrete path to a solution. In hospitality management, you use an action plan to move from spotting a problem—like a service delay or guest concern—through specific actions, track progress, and adjust as needed to ensure the issue is addressed effectively.

Arbitration is a dispute-resolution method handled by a neutral third party. An agenda is simply the planned list of topics to discuss in a meeting. An anniversary date is a yearly milestone. None of these organize a problem-solving sequence the way an action plan does, which is why it best fits the description.