Which term is a legally binding contract between managers and employees represented by a union, defining employment conditions including wages and dispute procedures?

• A. Listening
• B. Compensation
• C. Collective Bargaining Agreement
• D. Conflict resolution

Answer: (C)

The key idea here is the Collective Bargaining Agreement. This is the legally binding contract negotiated between a union representing employees and the employer. It lays out the terms and conditions of employment—from wages, hours, and benefits to working rules, safety standards, job classifications, and how disputes are handled. It includes formal grievance procedures and often arbitration, with a set duration after which terms are renegotiated. That binding nature and comprehensive scope is what distinguishes it from the other options: listening is a skill, compensation refers to pay itself, and conflict resolution is a process for resolving disputes rather than a binding contract. In hospitality, a CBA formalizes the negotiated protections and rules that both sides must follow for the life of the agreement.