Which term is a legal concept indicating a failure to exercise reasonable care by a manager?

• A. Negligence
• B. No-show
• C. Contact List
• D. Negotiation

Answer: (A)

Negligence is a legal concept indicating a failure to exercise reasonable care by a manager. In hospitality, managers have a duty to keep guests and staff safe and to maintain operations at a standard of due care. When a manager’s actions or omissions fall below what a reasonable person would do in the same situation, and that lapse leads to harm or risk, negligence has occurred. For example, not addressing a known wet floor, neglecting to train staff on safety procedures, or ignoring maintenance issues that create hazards shows negligence because the expected level of care wasn’t taken. The other options describe things that aren’t about failing to meet a standard of care: a no-show is simply someone not appearing, a contact list is just contact information, and negotiation is the process of bargaining.