Which term describes training an employee to do work not normally part of his or her position?

• A. Debrief meeting
• B. Cross-functional teams
• C. Cross-training
• D. Crew Schedule

Answer: (C)

Cross-training is training an employee to perform tasks outside their usual duties so they can step in when needed and understand how other roles contribute to the operation. This builds flexibility, reduces downtime from absences, and helps the team run smoothly during busy periods. For example, a server who learns basic kitchen prep or a housekeeper who can help on the front desk can keep service moving when workload spikes. Debrief meetings are post-shift reviews, cross-functional teams involve different departments working together rather than one person taking on new duties, and a crew schedule is about assigning shifts, not teaching new tasks.