Which term describes the practice of management that involves moving around the operation to recognize good performance and correct problems?

• A. Master Schedule
• B. Marketing Plan
• C. Manage by Walking Around
• D. Mediation

Answer: (C)

This is about a management approach where leaders move through the operation, observe how work is actually done, talk with employees, and address issues on the spot while recognizing good performance. The idea is to stay connected with day-to-day activities rather than staying behind a desk, so problems are spotted early and positive behaviors are reinforced in real time.

In hospitality, this means a manager walking around the floor or kitchen, listening to frontline staff, checking service flow, cleanliness, and guest interactions, and then making quick tweaks to improve efficiency or guest satisfaction. It also shows staff that their efforts are seen and valued, which boosts morale and communication.

Master Schedule focuses on planning when tasks and resources occur, not on daily observation of operations. Marketing Plan is about promoting the business to attract guests, not managing the floor day-to-day. Mediation is about resolving disputes between parties, not ongoing management and problem-solving on the ground. Manage by Walking Around uniquely fits the idea of moving around the operation to recognize good performance and correct problems.