Which term describes the beliefs, values, and norms shared by workers in the organization that are then passed on to new employees?

• A. Organizational Goal
• B. Leadership
• C. Organizational Culture
• D. Line Position

Answer: (C)

The concept being tested is organizational culture—the set of beliefs, values, and norms that guide how people behave in the workplace. This shared outlook shapes everyday decisions, interactions with guests, and how service is delivered, becoming visible in how problems are solved, how power is exercised, and the norms around teamwork and customer care. It’s also passed on to new employees through onboarding, coaching, storytelling, symbols, rituals, and day-to-day practices, so newcomers learn the expected way of working and relating within the organization.

That’s why organizational culture is the best fit here. It specifically describes the collective mindset and behavior patterns that are learned and transmitted, rather than the organization’s goals, leadership actions, or a particular job role.