Which term describes the beliefs, values, and norms shared by workers in the organization that are passed on to new employees?

• A. Organizational Culture
• B. Organizational Goal
• C. Labor Cost
• D. Leadership

Answer: (A)

The concept being tested is organizational culture—the beliefs, values, and norms shared by workers that shape how people behave and how newcomers learn what the organization stands for.

This is the best choice because organizational culture covers the collective mindset of the staff—the guiding ideas that influence daily actions, service style, how problems are handled, and what is rewarded. It’s something that gets transmitted to new employees through onboarding, mentoring, stories, traditions, and everyday interactions, so newcomers quickly adopt the expected ways of working.

The other options don’t describe this shared, enduring set of beliefs and norms. Organizational goals are the targets the company aims to achieve, not the people’s shared values and practices. Labor cost is a financial measure of expenses for staffing and wages. Leadership is about guiding and influencing people, which can help shape culture but isn’t the culture itself.