Which term describes the act of cooperating and working together to achieve goals?

• A. Team
• B. Teamwork
• C. Unstructured interview
• D. Unity of command principle

Answer: (B)

Teamwork is the act of cooperating and working together to achieve goals. It emphasizes coordination, communication, and mutual support among team members to deliver a common outcome. In hospitality, strong teamwork means servers, cooks, bussers, and managers align, share information, and help each other to ensure timely, smooth guest experiences. A team is the group that is doing the work, but the essential behavior described here is teamwork—the ongoing process of collaborating. The other options refer to different concepts: an unstructured interview is a hiring method that relies on open-ended questions, and the unity of command principle is about reporting relationships where each employee reports to one supervisor, not about collaborative activity. So teamwork best captures the idea of cooperating to achieve goals.