Which term describes communication that involves speaking to one or a few individuals who are standing or sitting close to each other and providing immediate feedback?

• A. Income Statement
• B. Interdepartmental communication
• C. Intranet
• D. Interpersonal communication

Answer: (D)

Interpersonal communication is direct, personal exchange between people who are physically close, allowing immediate feedback and clarification. In hospitality, this is how staff and guests or colleagues often interact—speaking face-to-face with one or a few people nearby and adjusting the message in real time based on responses, questions, and nonverbal cues. The scenario described fits this pattern because the speaker is communicating to a small, close audience and receives immediate feedback right away, which helps ensure understanding and quick service decisions.

The other terms describe different things: an income statement is a financial report of revenues and expenses; interdepartmental communication is information shared between different parts of the organization, which can be formal or written and not necessarily in close proximity; an intranet is a private internal network for sharing documents and information, not a live, back-and-forth conversation.