Which term describes actions that encourage desired worker behavior?

• A. Positive Discipline
• B. Progressive Discipline
• C. Preventable Emergency
• D. Problem Solving

Answer: (A)

Encouraging desired worker behavior is best described by positive discipline. This approach uses clear expectations, timely feedback, and recognition to reinforce what you want staff to do, while providing coaching and support to help them improve. The aim is to motivate and guide rather than punish, so good performance is reinforced and undesirable behavior is gently corrected.

Progressive discipline, by contrast, is a stepped correction process that escalates penalties for misconduct, focusing more on penalties than on reinforcing positive actions. The other options don’t fit because a preventable emergency is about avoiding incidents, not about shaping behavior, and problem solving is about addressing issues, not specifically reinforcing desirable actions.