Which term describes a team of employees from different departments who consider problems that impact their areas and the operation as a whole?

• A. Cross-training
• B. Cross-functional teams
• C. Debrief meeting
• D. Delegation

Answer: (B)

Working across departments to tackle problems that affect multiple parts of the operation is what a cross-functional team does. Members from different areas bring unique perspectives—front desk, kitchen, housekeeping, and management—so they can analyze a problem and develop solutions that fit the whole operation, not just one department. This approach helps coordinate actions, reduce silos, and improve guest experiences by aligning how different parts of the operation work together. Cross-training is about individuals learning multiple roles for flexibility. A debrief meeting is a post-event review. Delegation is assigning tasks to others, which can occur within a team but doesn't by itself define a multi-department team focused on shared problems.