Which term describes a systematic approach used to determine a course of action?

• A. Problem Solving
• B. Performance Review
• C. Preventive Maintenance
• D. Probation

Answer: (A)

Systematic problem solving is the process of moving from noticing a situation that requires action to selecting and acting on the best course of action in a structured way. It typically includes defining the problem, gathering facts, generating possible solutions, evaluating and selecting the best option, implementing it, and checking the results. This structured approach helps managers in hospitality decide how to respond to issues such as delays, shortages, or quality problems in a consistent, repeatable way. The term that best describes a systematic approach used to determine a course of action is problem solving. Other terms describe different activities: performance reviews assess how well someone performed; preventive maintenance plans routine upkeep to prevent failures; probation is a trial period for new employees.