Which term describes a plan developed to respond to emergencies or unexpected events?

• A. Contingency plan
• B. Contact List
• C. Negotiation
• D. No-show

Answer: (A)

Planning for emergencies and unexpected events involves creating a predefined set of actions to take when disruptions occur. A contingency plan is exactly this kind of document: it maps out the steps to respond, assigns roles and responsibilities, lists required resources, and outlines communication and timelines so the operation can continue or recover quickly. In practice, this helps a hospitality operation handle events like power outages, supplier failures, or severe weather. A contact list is simply the directory of people to reach; it supports response but does not define the response itself. Negotiation is the process of discussing terms to reach an agreement. A no-show is an event that might trigger adjustments but is not a plan. Therefore, the plan developed to respond to emergencies or unexpected events is a contingency plan.