Which term describes a plan of action or policy designed to achieve a goal?

• A. Stakeholder
• B. Standard Operating Procedures (SOPs)
• C. Strategy
• D. Standards

Answer: (C)

A strategy is a plan of action or policy designed to achieve a goal. In hospitality, you often use a strategy to guide decisions that lead to desired outcomes, such as improving guest satisfaction, boosting sales, or controlling costs. It’s about setting the direction, determining what steps to take, deciding how to allocate resources, and establishing a timeline to reach the target.

For example, a strategy to reduce wait times might include adjusting staff schedules, implementing a reservation system, and training servers on efficient rhythm and seating flow. These coordinated actions together form the plan to achieve the goal.

Other terms describe different concepts: a stakeholder is a person or group with an interest in the business, not a plan of action; standard operating procedures are the detailed steps for performing tasks, not the overarching plan to reach a goal; standards are the criteria used to measure quality or performance, not the plan itself.