Which term describes a legally binding contract between managers and the employees represented by a union, outlining wages and dispute procedures?

• A. Communication
• B. Collective Bargaining Agreement
• C. Listening
• D. Conflict resolution

Answer: (B)

In labor relations, the term that describes a legally binding contract negotiated between management and employees represented by a union is a collective bargaining agreement. This contract formalizes negotiated terms such as wages, hours, benefits, working conditions, and a formal dispute or grievance procedure, making the agreed-upon terms enforceable by law for both sides. It’s distinct from general processes like communication or listening, which involve exchanging information or paying attention, and from conflict resolution, which aims to resolve disputes without establishing a formal contractual framework.