Which term describes a factor such as recognition or wanting to be part of a group that motivates employees to act to reach personal goals?

• A. Incentive
• B. Income Statement
• C. Intranet
• D. Involuntary termination

Answer: (A)

Motivation drives how people act to reach their personal goals, and an incentive is something that prompts that action by offering a benefit or sense of value. Recognition and belonging to a group are classic incentives because they fulfill social and esteem needs, encouraging employees to perform well to gain those rewards. In hospitality, non-monetary incentives like praise or team inclusion can effectively boost service quality and morale, aligning individual goals with the team's success. The other options aren’t about motivating behavior: an income statement is a financial report, an intranet is a communications tool, and involuntary termination is a consequence, not a motivator.