Which term best describes the broad category of messages sent by managers to all employees?

• A. Intranet
• B. Income Statement
• C. Internal communication
• D. Interpersonal communication

Answer: (C)

Internal communication is the broad category for messages managers send to all employees. It covers the formal announcements, policy updates, company news, strategic changes, safety notices, and other information intended to inform and align everyone in the organization. It relies on multiple channels—email, town halls, memos, intranets, newsletters, and similar methods—to reach the whole staff.

The intranet is just one channel used within internal communication, not the category itself. Interpersonal communication refers to one-on-one or small-group conversations, which don’t typically reach all employees. An income statement is a financial report about the company’s performance, not a method of distributing messages.