Which term best describes the process of exchanging information within an organization via messages from managers to employees?

• A. Intranet
• B. Incentive
• C. Internal communication
• D. Income Statement

Answer: (C)

Internal communication is the process of sharing information within an organization, especially messages from managers to employees and across teams. It covers updates, policies, goals, and feedback, helping everyone understand expectations and stay aligned. In a hospitality setting, this ensures consistent service, smooth operations, and quick responses to changes. An intranet is a tool that supports this process by providing a shared space for messages and documents, but the term that describes the act of exchanging information itself is internal communication. Incentives relate to rewards for performance, and an income statement is a financial report.