Which term best describes a team of employees who perform routine tasks in the same department?

• A. Ground rules (meeting)
• B. Harassment
• C. Functional team
• D. Herzberg's two-factor theory

Answer: (C)

Grouping employees by function means bringing together people who share the same specialty and work within the same department to handle routine, day-to-day tasks. This setup leverages specialized skills, standardizes processes, and makes supervision straightforward, which is why it best describes a team that performs routine tasks in one department. In hospitality, for example, the kitchen staff or front desk staff operate as functional teams because their work is routine, predictable, and closely tied to a specific department.

The other terms describe something different: ground rules relate to how meetings are conducted, harassment refers to unacceptable behavior, and Herzberg's two-factor theory explains what motivates employees rather than how teams are organized.