Which schedule allows managers to determine the number of employees needed in each position and the total hours that persons in these positions should work?

• A. Management Schedule
• B. Marketing Plan
• C. Manager's Daily Logs
• D. Master Schedule

Answer: (D)

The concept being tested is aligning staffing with forecasted demand. The Master Schedule is the tool that translates expected guest activity into concrete staffing needs—how many employees are required in each position and the total hours they should work across shifts and time periods. It links forecasted demand to labor resources, ensuring the right mix and number of staff are available to meet service levels while controlling labor costs. This schedule is built from projected volume, service standards, and shift patterns, and it guides day-to-day staffing decisions.

By contrast, a Marketing Plan focuses on attracting customers, not staffing; Manager's Daily Logs record what happened on a given day; and the term Management Schedule isn’t the standard one used for determining labor requirements.