Which process involves a neutral third party facilitating a discussion of difficult issues and making suggestions about an agreement?

• A. Marketing Plan
• B. Mediation
• C. Master Schedule
• D. Management

Answer: (B)

The main idea is resolving disputes through a neutral facilitator. Mediation uses an unbiased person to guide conversation about tough issues, help the parties express interests clearly, explore options, and suggest possible terms for an agreement. The mediator does not make the decision; they support the parties in finding a mutually acceptable solution, which is different from someone else imposing an outcome.

This stands apart from other terms like a marketing plan (strategies for promoting and selling), a master schedule (timing and sequencing of tasks), or management (leading and directing an organization). None of those center on facilitating discussions to reach an agreement between conflicting parties.