Which concept is aimed at finding solutions to problems early, before formal grievances are filed?

• A. Listening
• B. Long-range plan
• C. Communication
• D. Conflict resolution

Answer: (D)

Conflict resolution focuses on addressing disagreements before they escalate into formal complaints. It emphasizes early detection of tensions, open dialogue, and collaborative problem-solving to reach solutions that satisfy all involved. In practice, this means listening to each party’s concerns, clarifying the issues, exploring options, and agreeing on actions to prevent recurrence. In a hospitality setting, handling disputes quickly preserves relationships with guests and staff, reduces disruption, and avoids the burden of formal grievances. Listening and communication are essential tools within conflict resolution, helping uncover root causes and keep conversations productive, but they are not the whole concept by themselves. A long-range plan is about future goals and strategies, not resolving present conflicts. So the approach aimed at finding solutions to problems early, before formal grievances are filed, is conflict resolution.