Which concept in Herzberg's theory relates to job satisfaction and motivation?

• A. Hygiene factors
• B. Extrinsic factors
• C. Motivators
• D. Maintenance factors

Answer: (C)

In Herzberg's theory, motivators are the intrinsic elements of work that create job satisfaction and drive motivation because they reflect the nature of the work itself. These include achievement, recognition, the work being meaningful, responsibility, and opportunities for growth or advancement. When these factors are present, employees feel more engaged and driven to perform well. Hygiene factors, on the other hand, relate to the conditions surrounding the job—salary, company policies, supervision, working conditions, and relationships. Their presence prevents dissatisfaction, but they don’t by themselves produce lasting motivation or satisfaction. Extrinsic factors are outside the content of the job, whereas motivators come from the job itself. Therefore, the concept that relates to both job satisfaction and motivation is motivators.