What management approach involves moving around the restaurant to observe performance, praise good work, and correct problems?

• A. Marketing Plan
• B. Manage by Walking Around
• C. Master Schedule
• D. Media Policy

Answer: (B)

Manage by walking around is a hands-on supervisory approach where leaders move through the restaurant to observe how things are working, speak with staff, praise good performance, and correct problems in real time. Being present on the floor helps managers see service flow, verify that standards are being followed, and catch issues early, which boosts morale and guest satisfaction through timely feedback and recognition. The other terms refer to different concepts: a marketing plan focuses on attracting guests, a master schedule lays out tasks and staffing over time, and a media policy governs external communications.