What is the term for the way authority flows from one management level to the next?

• A. Benefits
• B. Brainstorming
• C. Coaching
• D. Chain of Command

Answer: (D)

Authority flowing from higher to lower levels in an organization is described by the chain of command. It establishes who has the right to give orders, who is accountable, and the path for decision-making. This structure, usually shown on an organizational chart, helps coordinate activities and maintain order in the operation. In hospitality, it clarifies reporting relationships from the general manager down to supervisors and line staff, ensuring consistent service and accountability. The other terms don’t describe how authority moves through an organization: benefits are advantages, brainstorming is idea generation, and coaching focuses on developing staff.