What is the process of determining which employees will be needed to serve the expected number of customers during specific times?

• A. Salary
• B. Safety needs
• C. Robert's Rules of Order
• D. Scheduling

Answer: (D)

The main idea here is matching staff to expected customer demand through shift planning. In hospitality, scheduling means forecasting how many guests will arrive at different times, determining how many and which types of employees are needed to provide the service, and then assigning those staff to specific shifts. This ensures there are enough workers to handle busy periods while avoiding overstaffing during slower times, balancing service quality with labor costs and compliance.

Scheduling is the best fit because it directly describes the act of assigning people to work times to meet predicted demand. The other options don’t address planning who works when: salary refers to pay, safety needs concern safety measures, and Robert's Rules of Order relates to meeting procedure.