What is a team-building goal?

• A. To increase individual productivity
• B. To enforce rules
• C. To improve communication
• D. To reduce team cohesion

Answer: (C)

Team-building goals aim to strengthen how a group works together, focusing on how information moves, how members collaborate, and how they coordinate their efforts. Improving communication is the best fit because it directly shapes how well the team shares updates, clarifies responsibilities, and solves problems together. In hospitality settings, clear and timely communication keeps service smooth, helps prevent mistakes, and builds trust among staff, which leads to better guest experiences.

Increasing individual productivity targets one person’s output rather than the team’s dynamic, and can create silos. Enforcing rules is about supervision and compliance rather than developing teamwork. Reducing team cohesion would undermine the goal of team-building, which is to make the group function more cohesively.