What is a statement of goals and activities to be addressed within the next 12 months to move the operation toward its mission?

• A. Business Plan
• B. Cause (problem solving)
• C. Chain of Command
• D. Coaching

Answer: (A)

A plan that maps out goals and the activities needed to reach them over the next year provides a clear roadmap for moving the operation toward its mission. A business plan does exactly that: it lays out objectives, the strategies to achieve them, and the specific actions, timelines, and resources required within a defined period. In hospitality, this would translate into concrete items like revenue targets, service standards, menu or concept changes, staffing and training plans, procurement, marketing, and any capital investments, all aligned with the mission and measured by expected results.

The other concepts address different needs. Problem solving focuses on identifying and resolving issues, not framing a full-year path. The chain of command describes who reports to whom within the organization, which is about structure rather than a forward-looking plan. Coaching centers on developing people and their skills rather than outlining organizational actions over a year.