What does a performance standard measure?

• A. The quantity of work produced
• B. The quality of an employee's work
• C. The speed of service
• D. The cost of a task

Answer: (B)

Performance standards measure how well a task is performed—the quality of the work. They specify the level of workmanship, accuracy, consistency, and conformance to specifications that are expected. This focus on how the job is done, rather than how much is produced, how fast it is completed, or what it costs, defines the quality target for evaluation and training. For example, a standard for a server might specify accurate order delivery and consistent plate presentation, which are quality measures. In contrast, quantity, speed, and cost relate to how much work is done, how quickly it’s completed, and the expense involved, respectively.