The problem-solving model includes the step of identifying:

• A. Options
• B. Goals
• C. Steps
• D. Resources

Answer: (C)

In problem solving, turning a plan into an actionable path means identifying the steps you will take to reach a solution. This step focuses on outlining the concrete sequence of actions, the order, and any milestones or timelines needed to implement the solution. That’s why identifying steps is the best fit: it converts intent into a workable, ordered plan that can be followed and tracked. For example, if you’re addressing a service delay, you would identify steps such as collect data on wait times, analyze bottlenecks, decide on changes, assign responsibilities, set deadlines, implement changes, and review results. Identifying options is about generating possible remedies, goals describe what you want to achieve, and resources are the inputs required to act; none of these alone specifies the actionable sequence as clearly as the steps do.