The failure to follow reasonable instructions is known as what?

• A. Insubordination
• B. Intranet
• C. Internal communication
• D. Interpersonal communication

Answer: (A)

Insubordination is the act of defying or failing to follow a supervisor's reasonable instructions. This behavior undermines authority and can disrupt operations, safety, and guest service, which is why it’s treated as a disciplinary issue. The other terms describe systems or types of communication rather than a behavior of not following orders: an intranet is the private network for sharing information within an organization; internal communication refers to the flow of messages within the organization; interpersonal communication is the exchange of information between individuals. By keeping the focus on the disobedience to instructions, insubordination is the correct fit.