Suggestive selling is:

• A. A pricing strategy for menu items
• B. A method for scheduling staff shifts
• C. A strategy for encouraging guests to order products or services they may not have been aware of or intending to purchase
• D. A method for documenting customer feedback

Answer: (C)

Suggestive selling is a strategy used in hospitality to subtly guide guests toward additional items they might not have planned to buy, by making timely and relevant recommendations. It focuses on increasing the guest’s overall experience and the restaurant’s sales by offering add-ons, upgrades, or enhancements that pair well with what the guest has ordered. For example, suggesting a dessert, a beverage pairing, or an upgrade to a premium option at the right moment. This isn’t about changing prices, scheduling staff, or recording feedback—those are separate practices. So, it correctly describes encouraging guests to order products or services they may not have been aware of or intending to purchase.