Processes that encourage finding solutions to problems before more formal grievance procedures are needed.

• A. Constructive feedback
• B. Listening
• C. Compensation
• D. Conflict resolution

Answer: (D)

Preventing formal grievances by solving problems early relies on effective conflict resolution. This approach focuses on addressing issues as they arise, using open dialogue, negotiation, and collaborative problem-solving to find workable solutions before tensions escalate into formal complaints. In hospitality settings, this helps protect relationships, maintain service quality, and keep operations smooth.

Constructive feedback is a helpful tool for improvement, but it is not the full process for handling disputes. Listening is a critical skill within any conflict-management effort, yet by itself it doesn’t constitute a complete, proactive process to resolve issues. Compensation attempts to remedy harm after the fact and does not address the root problem or prevent formal grievances. So the option that best describes a set of practices designed to uncover and resolve problems early is conflict resolution.