Policy is a planned course of action for an important activity that provides a general strategy for managing that activity.

• A. Policy
• B. Procedure
• C. Mission
• D. Objective

Answer: (A)

A policy outlines a planned course of action and provides a general strategy for guiding how an activity is managed. It sets the framework for consistent decisions and behaviors across different situations, without detailing every step. In hospitality, this means establishing broad guidelines for how things should be handled—like how guest complaints are approached or how safety concerns are addressed—so everyone follows the same approach.

A procedure, in contrast, would specify the exact steps to carry out the policy—who does what, in what order, and when. A mission states the organization’s overarching purpose or reason for being, not the management of daily activities. An objective is a specific target or result to achieve, usually with a deadline.

So the statement matches policy because it focuses on a planned course of action and a general strategy for managing the activity.