Overtime (control) refers to the number of labor hours that are in excess of scheduled hours.

• A. Regular hours
• B. Break time
• C. Maximum shift length
• D. Overtime (control)

Answer: (D)

Overtime (control) is about tracking the extra labor that goes beyond what was scheduled. In a restaurant or hotel, this concept helps managers monitor and control labor costs by identifying hours worked beyond the planned schedule. The term specifically represents the number of hours that exceed scheduled hours, which is why it’s the best choice.

Regular hours are the hours that were planned in the schedule, so they don’t represent excess—they are the baseline. Break time isn’t paid working time and isn’t about hours beyond the plan. A maximum shift length is a policy limit on how long a shift can last, not the amount of overtime accumulated. So the idea that best matches “hours in excess of scheduled hours” is overtime (control).