Movements and body language used to convey a message describes which term?

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Multiple Choice

Movements and body language used to convey a message describes which term?

Explanation:
Nonverbal communication is about how messages are sent through movements and body language rather than words. It includes gestures, facial expressions, posture, eye contact, and spatial distance. These cues often shape how a message is understood, sometimes even more than spoken words, which is crucial in hospitality where guests pick up on staff warmth, confidence, and attentiveness from what they see and how they move. The other terms describe different ideas: negotiation is bargaining, a contact list is a directory of people to reach, and negligence is failing to exercise proper care, none of which capture conveying messages through body movements.

Nonverbal communication is about how messages are sent through movements and body language rather than words. It includes gestures, facial expressions, posture, eye contact, and spatial distance. These cues often shape how a message is understood, sometimes even more than spoken words, which is crucial in hospitality where guests pick up on staff warmth, confidence, and attentiveness from what they see and how they move. The other terms describe different ideas: negotiation is bargaining, a contact list is a directory of people to reach, and negligence is failing to exercise proper care, none of which capture conveying messages through body movements.

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