In problem solving, which term refers to the actions or situations that create a problem?

• A. Coaching
• B. Cause (problem solving)
• C. Benefits
• D. Brainstorming

Answer: (B)

In problem solving, the actions or situations that create a problem are called the cause. Understanding the cause helps you pinpoint why the problem exists and where to focus your corrective actions, which is essential for effective resolution and preventing recurrence. This differs from coaching, which is about guiding people to improve performance; benefits, which are the positive outcomes you aim to achieve; and brainstorming, which is a technique to generate many possible solutions rather than identifying the source of the problem. For example, if orders arrive late, the cause might be a bottleneck at the expeditor station or a miscommunication during handoffs—identifying that cause guides you to fix the real issue rather than just treating the symptom.