Feedback that focuses on specific aspects of performance and can be positive, such as emphasizing desired performance, or negative, such as addressing performance that should be improved.

• A. Constructive feedback
• B. Communication
• C. Listening
• D. Long-range plan

Answer: (A)

Constructive feedback focuses on specific aspects of performance and can be positive, highlighting what was done well, or negative, addressing what should be improved. In hospitality, this means naming concrete behaviors and offering guidance for improvement, rather than vague judgments. For example, praising a server’s consistent friendly greeting while coaching on order accuracy provides a clear, actionable path forward. Communication, listening, and long-range planning describe broader processes or capabilities rather than targeted, performance-focused feedback. Therefore, constructive feedback is the best fit for this description.