A list of key persons to be notified in the event of an emergency describes which term?

• A. Negotiation
• B. Contact List
• C. Norming
• D. Contingency plan

Answer: (B)

A contact list is an organized roster of key people to notify during emergencies, including names, roles, and how to reach them. Having this in place ensures quick, clear communication and a defined line of authority when time is critical, which is essential in hospitality where you must coordinate with multiple departments and possibly external responders. A well-made contact list often includes primary and secondary contacts for the on-duty manager, security, engineering, human resources, guests’ designated contacts, and local emergency services, with direct lines, mobile numbers, and alternate methods of reach. It should also specify who initiates contact for different scenarios and where the list is stored so it’s accessible to all relevant staff and can be updated regularly.

Negotiation isn’t about who to call in an emergency; it’s about reaching an agreement between parties. Norming refers to a stage in team development where roles and procedures start to stabilize, not the mechanism for notifying people. A contingency plan covers planned responses and actions for various emergencies, but the term described here specifically points to the roster of people to contact, along with their contact details.