A goal that is set at the second highest level in the operation is known as which term?

• A. Coordinating
• B. Core values
• C. Crew Schedule
• D. Departmental (team) goal

Answer: (D)

Goal setting in operations often happens at different levels: the big-picture aims for the whole organization, then targets for each department, and finally tasks for individual crews. A goal at the second-highest level refers to the departmental or team level. This is the best choice because it describes targets created for a specific department or team to achieve in support of the overall operation, translating broader goals into concrete, measurable outcomes for that group. It guides how the department allocates resources, measures performance, and coordinates efforts across the team.

Coordinating isn’t a type of goal—it describes how activities are aligned. Core values are guiding beliefs, not targets to achieve. A crew schedule is an operational timetable, not a goal.